Jose HerreraEmpathy is the Core of Quality Customer Experience:Understanding Empathetic CX and why automation can never replace the Human Connection3 min read·May 5, 2022----
Jose HerreraCX Trends in 2022During 2021, commerce and retail was all over the map. Some industries thrived while others floundered due to the ongoing pandemic and…3 min read·Jan 28, 2022----
Jose HerreraOutsource & Conquer: Why outsourcing CX this year is more important than ever beforeThis year it seems the holiday season has crept upon us, even faster than years past. Early holiday promotion coupled with the global…2 min read·Nov 12, 2021----
Jose HerreraUnderstanding Customer Experience and its Benefits to Your OrganizationCustomers are the backbone of your business. Making them happy is the best way to promote loyalty, repeat purchases, and grow your…3 min read·Nov 5, 2021----
Jose HerreraDon’t forget the Customer Experience this Black Friday & Cyber MondayThis year, amid the pandemic supply chain shortages and recent shipping delays, consumers are already planning for the holidays well before…2 min read·Oct 11, 2021----
Jose HerreraHow brands can give the gift of CX this HolidayEvery year, consumers may notice that it seems like the holiday season starts earlier and earlier. Halloween decorations appear in…3 min read·Sep 23, 2021----
Jose HerreraIdentify Great Customers from Their First PurchasesSeveral new studies show that there are clear ways to identify customers and their predictive spending habits simply based on their first…2 min read·Aug 31, 2021----
Jose HerreraSMS & CX: Broadening the ConversationIn 2020, the playing field for e-commerce was forever changed. Prior to the COVID-19 pandemic, e-commerce was gaining momentum and rapid…2 min read·Jul 9, 2021----
Jose HerreraPrioritizing CX During the Labor ShortageCurrently, America is experiencing a labor shortage. In short, this means businesses — in all different sectors — from ride sharing…3 min read·Jun 30, 2021----