Empathy is the Core of Quality Customer Experience:Understanding Empathetic CX and why automation can never replace the Human ConnectionMay 5, 2022May 5, 2022
CX Trends in 2022During 2021, commerce and retail was all over the map. Some industries thrived while others floundered due to the ongoing pandemic and…Jan 28, 2022Jan 28, 2022
Outsource & Conquer: Why outsourcing CX this year is more important than ever beforeThis year it seems the holiday season has crept upon us, even faster than years past. Early holiday promotion coupled with the global…Nov 12, 2021Nov 12, 2021
Understanding Customer Experience and its Benefits to Your OrganizationCustomers are the backbone of your business. Making them happy is the best way to promote loyalty, repeat purchases, and grow your…Nov 5, 2021Nov 5, 2021
Don’t forget the Customer Experience this Black Friday & Cyber MondayThis year, amid the pandemic supply chain shortages and recent shipping delays, consumers are already planning for the holidays well before…Oct 11, 2021Oct 11, 2021
How brands can give the gift of CX this HolidayEvery year, consumers may notice that it seems like the holiday season starts earlier and earlier. Halloween decorations appear in…Sep 23, 2021Sep 23, 2021
Identify Great Customers from Their First PurchasesSeveral new studies show that there are clear ways to identify customers and their predictive spending habits simply based on their first…Aug 31, 2021Aug 31, 2021
SMS & CX: Broadening the ConversationIn 2020, the playing field for e-commerce was forever changed. Prior to the COVID-19 pandemic, e-commerce was gaining momentum and rapid…Jul 9, 2021Jul 9, 2021
Prioritizing CX During the Labor ShortageCurrently, America is experiencing a labor shortage. In short, this means businesses — in all different sectors — from ride sharing…Jun 30, 2021Jun 30, 2021
